Senator Kemp Hannon
6th District New York
Pothole Reporting Hotline



Sun, rain, sleet, snow and ice are the forces of nature that can turn our increasingly crowded roadways from smooth to rough and tumble.  How to stop the shake, rattle and roll created by a bumper crop of potholes every year?


The New York State Department of Transportation (NYSDOT) can help you steer clear of these hazards with its year-round, toll-free hot line at 1-800-POTHOLE (1-800-768-4653) to report potholes on the state’s highway systems, including the Thruway.


The line is available 24 hours a day, seven days a week.


All calls will be routed to the appropriate NYSDOT region or Thruway personnel for action. To help road crews, callers should provide the following:


· The community or county where the pothole is located

· The state route or interstate number

· Closest reference marker and exit numbers

· Direction of travel

· Nearest landmark or crossroad


If you want to be notified when repairs are completed, you may provide your name and address when you call.  The hot line excludes roads in New York City, those owned privately or those owned by other cities, villages, towns or counties.


Potholes erupt whenever water slips through cracks in pavement that is fatigued from many factors, including heavy traffic. When the temperature drops, that water freezes and

expands, deepening and widening the cracks and creating bulges and sinking sections of pavement.  Sunlight and seasonal warmth generate ranges in temperature that perpetuate and accelerate a freeze/thaw cycle, particularly as road surface fragments are washed away.


High-performance, asphalt cold-patch mixtures are used to fill potholes during the winter. Permanent pavement repairs are undertaken during the construction season; when you see flaggers or signs for crews repairing our roads, slow down to save lives. Speeding fines are doubled in work zones.


You can help to keep our travel safer and smoother by contacting 1-800-POTHOLE  whenever you see a hazard.

District Office
595 Stewart Avenue, Suite 540
Garden City, NY 11530
Albany Office
420 State Capitol Bldg.
Albany, NY 12247